Troubleshooting
Please try these steps. Most issues can be resolved by trying these steps. Thank You.
Step 1: Turn off AirPort (Wi-Fi)
If your Mac has an internal Wi-Fi card, turn it off when using BearExtender.
Step 2: Refresh
Refresh your web browser a few times.
If your Mac has been sleeping, BearExtender takes a few seconds to scan and re-connect.
Step 3: Unplug and Restart
Unplug BearExtender, then restart your Mac.
Step 4: Remove Favorite Networks
If you have created any Favorite Networks, please delete them on the “Favorites” or “Profile” tab.
If not, check your Wi-Fi network password again and try entering it carefully.
Step 5: Rebuild Network Preferences
If you have updated Mac OS X recently, you may need to rebuild your Network Preferences.
Click here to view the steps.
Step 6: Reinstall or update driver
Please try reinstalling the driver, or download the latest version.
Step 7: Change the region setting
Go to the “Preferences/Advanced” tab of the BearExtender window.
Change the region to “CH1-13” then click “Apply”.
Contact Us
We are sorry you are still having problems with your BearExtender.
Please contact us. Our 100% US Base support team is ready to assist.
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support@bearextender.com |
Replies usually sent within 6-12 hours from our US based support team. |
| Telephone | (800) 348-5146 | Open Monday through Friday, 10 am to 5 pm Eastern. |