Known issue: WPA/WPA2

Symptoms

A small percentage of users running Mac OS X Leopard, Snow Leopard or Lion may experience the following behavior after applying a recent Apple Software Update when connecting to WPA or WPA2 encrypted networks:

The connection status will change from “Connected” to “Disconnected” approximately every 5 seconds after trying to connect to the network.

Next Steps

Please email us at support@bearextender.com with the subject line “WPA Support” and the following information:

1. The version of Mac OS X you are using

2. The Signal strength of the network you are trying to connect to, such as “73%”

3. The Security and Encryption type as shown in the Site Survey window

Thank you,

- The BearExtender Team