Bearifi Edge Mesh 802.11ac Whole Home WiFi Support

 Get support for your Bearifi Edge Mesh whole home Wi-Fi system.



PDF Docs

-Installation Quick Start Guide
-Full user manual



Adding a Satellite

If you already own a Bearifi Edge Mesh network, adding a Satellite unit is easy. Just follow the steps in this guide:

Adding a Satellite

Troubleshooting

Slow throughput or speed

  1. Change locations- Satellites can be several rooms apart. If they are too close together, the coverage area may be too small. But if they are too far apart, they may not communicate with each other well and speed can be slow. Try relocating your main Bearifi Edge Mesh AP or Satellite units to see which locations work best.
  2. Add another Satellite to your network. Bearifi Edge Mesh 2-pack can cover up to 4200 square feet when extending an existing router. If you have a lot of walls or obstacles in your home, or are using Bearifi Edge Mesh AP as your main router, you may need another Satellite or two to increase coverage.
  3. Be conscious that Wi-Fi signals mostly travel horizontal. If you are trying to send signal up or down stairs/floors, you may need additional Satellite units near stair cases. Mesh networks work best on the same floor.
  4. Use a UL approved electrical extension cord and place your Satellite units further up in the air and/or move them further away from crowded locations. Never cover Satellite units with papers or put books or other obstacles up next against them, as this will weaken signal. Satellite units should be in free and open areas.
  5. Contact our support team for further assistance.


Some Devices can't connect to Bearifi network

Smartconnect

Bearifi Edge Mesh uses a feature called Smartconnect, which sends out one SSID (network name) called 'Bearifi' and devices will connect on 2.4 GHz or 5 Ghz depending on their compatibility and what offers best performance. Some devices, including iPad and iPhone with older system software, or some smart TVs may not connect when Smartconnect is enabled. To resolve, you can disable Smartconnect, then your Bearifi Edge Mesh will send out two signals, one called Bearifi and one called Bearifi5G..

  1. Connect to the Bearifi network from a device that can connect OK.
  2. Login to the admin section by visiting 192.168.10.1 in your browser
  3. When logged in, click the WiFi menu at the bottom. 
  4. Select WiFi Configuration.
  5. At the top, if Smart Connect is on, click the switch to it changes to OFF
  6. In the "5G SSID' field, change this to Bearifi5G.
  7. Click Save

When the Bearifi Edge Mesh reboots, you will now see two signals on dual band capable devices, and your devices that were not connecting before should now be able to connect to either of them.



Factory Reset Steps

  1. Reset needs to be done only on the Bearifi Edge Mesh AP (not the Satellites). Using a pen or non metallic object, press and hold the reset button underneath the power switch for 10 seconds until a green light comes on over each LAN port.
  2. Bearifi Edge Mesh AP will now restart. This takes about 60 seconds.
  3. While waiting, turn off your computer's internal Wi-Fi card or restart your computer
  4. After 60 seconds, turn on your computer's internal Wi-Fi card.
  5. Scan for the Bearifi WiFi network.
  6. The Bearifi Edge Mesh AP will now be just like new with no password protection and is all ready for setup.
  7. Satellite units generally do not need factory reset, however if a Satellite is not working, follow these same steps to reset it. If your Satellite is no longer recognized by your Bearifi Edge Mesh AP (flashes red for more than 180 seconds after power up), you may need to add your Satellite back to your Bearifi Edge Mesh AP device following these steps.

 

How do I upgrade Bearifi Edge Mesh firmware?

  1. There is no update available currently.
  2. Contact our support if your problem persists.