Most issues can be resolved by trying these steps.
Step 1: Turn off AirPort (Wi-Fi)
If your Mac has an internal Wi-Fi card, turn it off when using BearExtender.
Step 2: Refresh
Refresh your web browser a few times.
If your Mac has been sleeping, BearExtender takes a few seconds to scan and re-connect.
Step 3: Unplug and Restart
Unplug BearExtender, then restart your Mac.
Step 4: Remove Favorite Networks
If you have created any Favorite Networks, please delete them on the “Favorites” or “Profile” tab.
If not, check your Wi-Fi network password again and try entering it carefully.
Step 5: Reinstall or update driver
Please try reinstalling the driver, or download the latest version:
Step 6: Rebuild Network Preferences
If you have updated the BearExtender software or updated Mac OS X recently, you may need to rebuild your Network Preferences.
Click here to view the steps.
Step 7: Change the region setting
Go to the “Preferences/Advanced” tab of the BearExtender window.
Change the region to “CH1-13” then click “Apply”.
For Telephone support, click here.