BearExtender 1200, Mini and Original Troubleshooting

Most issues can be resolved by trying these steps. 

Step 1: Turn off AirPort (Wi-Fi)

If your Mac has an internal Wi-Fi card, turn it off when using BearExtender.

Step 2: Refresh

Refresh your web browser a few times.

If your Mac has been sleeping, BearExtender takes a few seconds to scan and re-connect.


Step 3: Unplug and Restart

Unplug BearExtender, then restart your Mac. 


Step 4: Remove Favorite Networks

If you have created any Favorite Networks, please delete them on the “Favorites” or “Profile” tab.

If not, check your Wi-Fi network password again and try entering it carefully.

Step 5: Reinstall or update driver

Please try reinstalling the driver, or download the latest version:

BearExtender 1200 for Mac

BearExtender Mini for Mac

BearExtender Original for Mac


Step 6: Rebuild Network Preferences

If you have updated the BearExtender software or updated Mac OS X recently, you may need to rebuild your Network Preferences.

Click here to view the steps.

Step 7: Change the region setting

Go to the “Preferences/Advanced” tab of the BearExtender window.

Change the region to “CH1-13” then click “Apply”.


Contact Support


For Telephone support, click here.